取消政策

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions 
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

 
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

 
See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 (14-Day Cooling-Off Period)

Under the EU Consumer Rights Directive (2011/83/EU), customers based in the European Economic Area (EEA) have the right to cancel their order within 14 days of receiving their goods, without giving any reason.

The cancellation period expires 14 days from the day on which you, or a third party nominated by you (other than the carrier), take physical possession of the goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement (for example, a letter sent by post or email) to:

Alakazam Magic [113 Ellingham Way, Ashford, Kent TN23 6LZ] [sales@alakazam.co.uk]

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel your order, we will reimburse all payments received from you, including the cost of standard delivery (except for any additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and no later than 14 days after the day on which we receive back the goods from you.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will bear the direct cost of returning the goods.

Exceptions to the Right to Cancel

The right to cancel does not apply to:

• Digital content and instant downloads — including but not limited to downloadable instructional videos, e-books, or any other digital products, where you have given your prior express consent to begin delivery before the end of the cancellation period and acknowledged that you thereby lose your right of withdrawal.
• Goods that have been personalised or custom-made to your specifications.
• Sealed goods which are not suitable for return due to health or hygiene reasons, where the seal has been broken after delivery.

By completing a purchase of digital content or an instant download, you expressly consent to the immediate supply of that content and acknowledge that you lose your right to cancel once delivery has begun.